In the event of an emergency how long would it take to notify every store within the mall? How would you keep messages confidential from the shoppers? MallCast allows mall managers to quickly communicate timely news and information from facility management or security to tenants, store managers, vendors, and more.
MallCast is a flexible alert and notification system that lets Mall managers effectively communicate via voice messages, text to speech, enhanced e-mail with uploads up to 100 Mbs, and SMS text messages. Reach everyone…or targeted groups, where users can be easily added, edited, and removed.
TRUE Text Messaging!
MallCast uses true SMS text messaging, not "SMTP" or "email-based" text messaging as many companies do. This is important because only SMS text messages are truly supported by the cellular networks – SMTP messages merely "piggyback" on the cellular networks with the lowest delivery priority, no way to ensure the messages are in fact received, and have a low reliability and deliver ability rating.
MallCast is able to send messages to everyone in your database…or just select groups of people. There are an unlimited number of groups available for the client to customize and place people into – levels, zones, location, stores, etc.
MallCast delivers targeted messaging options to all of these groups and our flexible "user permissions" options ensure that only those members of the mall and/or security staff are able to send messages to those within their authorized groups.
How It Works
There are three main components to the MallCast rapid communication system:
First, there’s the Web-based portion. This is where account administrators can launch (or schedule) voice, enhanced e-mail, and SMS text alerts/messages – as well as view results. Account details can be easily monitored. Social media (Facebook, Twitter, and RSS feeds) can be established in connection with MallCast. And a variety of reports and targeted groups can be created, modified, and shared. Best of all, MallCast is a fully-hosted, Web-based notification product so there’s no additional hardware or software to buy!
Secondly, the MallCast Mobile Command Center is a FREE app developed specifically facility managers and security teams to launch (or schedule) alerts and messages directly from a variety of cellular and wireless technologies, including Apple and Android. The built-in translation feature makes it visually easy to preview any notices before being sent. Also, all sent alerts and messages can be monitored from within the app.
Lastly, there’s the MallCast Interactive Voice Response (IVR) phone system. Voice alerts are launched from anywhere in the world by using any cellular or landline telephone and the MallCast toll-free phone number. Send audio alerts to everyone in your mall’s database or limit to targeted groups.
With MallCast, importing your data is a snap. Most data formats are easily accepted and uploaded within minutes. Additionally, Mall managers may choose to allow users to gain access to the MallCast Dashboard. Here, users can update and add their individual contacts and contact information. Doing so, also allows mall tenants to share in the responsibility of data accuracy. The MallCast Dashboard also provides users with the ability to view and retrieve any time/date stamped alert or message sent to them.
MallCast comes complete with its own Weather Monitor feature that’s linked to the National Weather Service. Create and send specific weather alerts based on geographic area and conditions that you choose.
MallCast also makes a terrific sales tool for your store managers. Instead of utilizing associates and spending hours of precious time, managers can now send sales alerts and special announcements to their database of customers within moments. Quickly stay in touch with sales associates, sending schedules, weather updates, store closings, etc. Whatever the message, MallCast can make communicating it to large groups of people simple and efficient.
Plus, with MallCast, there’s no additional hardware or software to buy – and no hidden fees.
Click on any of the aqua hyperlinks below to download more detailed information.
- Advanced Email Tracking
- Emergency Quick Launch
- Full integration with Alertus electronic signs, desktop solution, and panic button
- Innovative Texting
- Invalid Phone Number Reports
- User Dashboard
- Product flexibility
- MallCast Mobile Command Center app (Android and Apple)
- Social media feeds
- User Language Preferences
- Visual reports
- Voice Alerts within Email and Text Messages
- Voice surveys
- Weather monitor
- UNLIMITED groups (stores, locations, levels, etc.)
- UNLIMITED messaging (voice, enhanced e-mail, and SMS text)
- FREE setup
- FREE 24/7 customer support
- FREE Web-based training throughout contract period (on-site training available)
We've found the MallCast system a great benefit to our tenants to provide a conduit for instant communication to our more than 170 tenants. It's been used for a wide range of activities from snow emergencies to mall wide events. We really appreciate having such an easy to use web-based tool that we can be accessed from anywhere and keep our tenants informed."
Steve C., CSM
Sr. General Manager
Mall Cast is a great tool. Like all tools, it is only as good as the person using it. We use Mall Cast at two malls. Usage was slow to begin with, but each time we used it, or didn't -- but should have -- the directors gradually began to see the value of it. As a result, I've seen usage increase over the year."
Barry S., SCSM
CBL & Associates Management, Inc.